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Frequently Asked Questions

Find quick answers to your questions below - if you need additional assistance, please contact us.
Purchasing & Order Status
• Has my order shipped?
• Can I change quantities or cancel an item in my order?
• How do I find my product?
• How do I track my order?
• How do I use a coupon?
• My order never arrived.
• An item is missing from my shipment.
• When will my order ship?
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
Holiday Lighting Information
• Are Primo Lights better than products from local stores?
• Should I choose C7 or C9 bulbs?
• Why should I use LED lights?
Light Installation Guides
• Light Mounting Clip Selection
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?